We will endeavour to process and despatch your order the very same day if ordered by 3pm. If placed after 3pm, it will be processed the next working day.
|Royal Mail (Orders under £25 only)||£5.80||Up to 4 days|
|DPD (Mainland UK)|| |
For timed deliveries, please call us on 01273 774977
|1-2 working days|
|DPD (Northern Ireland, Highlands, Islands & Isle of Man)||£8.00||2-3 working days|
|DHL (Republic of Ireland & Channel Islands)||£16.50||2-3 working days|
|DHL (Europe) - Airfreight||£18.00||2-3 working days|
|DHL (Europe) - Road Courier for flammable goods||£18.00||2-6 working days|
|DHL (Rest of World)||£24.00||3-5 working days|
Whilst every effort shall be made to despatch goods on the date requested the seller shall not accept liability for any delay in the delivery of such goods.
Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
Whilst courier services may offer a timed delivery service, we offer no guarantee of these services nor can we guarantee any request that they deliver after a set time (such as after 9am). Delivery times may vary from standard business hours. Our couriers deliver up to 7pm but may go beyond this during busy periods.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom.
Although we can pass delivery instructions from the customer to the nominated courier, we will not be held responsible if these are not met. Where a customer’s delivery instruction is to leave a parcel in a nominated location or ‘safe place’, neither us nor the courier will be held responsible for the parcel or its contents after the parcel has been left as requested.
Our preferred courier will be used as default to deliver goods, we do not offer any Royal Mail services apart from 1st or 2nd class, however we advise against goods being transported via these options. If you choose a Royal Mail service, we will not be held responsible for any loss, delay or damage to goods despatched via any Royal Mail service.
We are committed to providing an excellent delivery service to our customers who reside outside of the United Kingdom, however, please note that any orders that are despatched to destinations outside of the U.K. will be subject to tax and import duties, which would be charged upon receipt of delivery. The buyer is responsible for paying any tax or import duties applied to their parcel. We will not apply VAT on goods purchased for use outside of the U.K, where items are shipped within 3 months of purchase and delivery is to a non-U. K address – if placing an order online it is the buyer’s responsibility to ensure they use the correct VAT Exemption option for Non-UK purchases at the checkout.
We will use the Delivered-at-place (DAP) method to deliver goods, meaning that the buyer is responsible to pay all costs and suffer any potential losses of moving goods sold to a specific location.
Whilst we will make every effort to support customers in these instances, ultimately it will be their responsibility.
Out of Stock Items
If an item on your order is currently out of stock, we will contact you via email to let you know. We are able to place the out of stock item on “backorder” for you, this means we will specifically order the item in for you. Depending on what collection the item is part of will depend on its estimated ordering time. You will be informed of this in your email that you will receive from us. If you are unable to wait for your item and can change the style/colour, we will be more than happy to exchange the item from your original order. Our customer service team are very experienced in suggesting alternative colours and styles if your preferred choice is out of stock.
All orders are sent with the courier company packaging on the outside of the parcel. There is nothing advertising our name or the contents.
We use DPD courier service as our mainland UK and Northern Ireland delivery service. DPD is a trackable service where you will receive an email stating an hour’s window on the day your order is due to be delivered. All DPD packages need to be signed for. If you know you won’t be available to sign for your order on the day of delivery, please add special delivery instructions when placing your order i.e. If not in, deliver to no 3 etc. We are able to pass these instructions to DPD who will make sure it is delivered or left safe for you. If you miss your delivery, DPD will post a card through your door asking you to contact them directly to rearrange delivery.
You are able to use Royal Mail as a delivery method as long as your order is under £25. You will only see the Royal Mail option at the checkout if your order is under this amount. The reason we do this is to ensure you receive your order hassle free, which with DPD & DHL parcels are insured and trackable. Any orders posted via Royal Mail are not traceable and if you do not receive your order after 5 working days, please call us on 01273 774977 and we will be able to help further. Please note, that under no circumstances can wet products or flammable products like shampoos, conditioners, hairsprays etc. be sent via Royal Mail.
Republic of Ireland / Channel Islands / International
If you are a Republic of Ireland/Channel Islands/international customer, we use DHL for our deliveries. DHL is a trackable service and usually take between 2-3 working days to arrive. If you know you won’t be available to sign for your order on the day of delivery, please add special delivery instructions when placing your order i.e. If not in, deliver to no 3 etc. We are able to pass these instructions to DHL who will make sure it is delivered or left safe for you. If you miss your delivery, DHL will post a card through your door asking you to contact them directly to rearrange delivery.
Certain categories of our products have limited options in how they can be delivered to you.
The delivery options available to you at checkout are automatically determined by the category of product in your shopping basket as follows:
Flammable Goods - International and Royal Mail Restriction
Due to some of our aftercare products being classed as flammable, we are unable to send the goods via air freight to destinations abroad.
However if you do live outside mainland UK we can delivery your order via road courier to most destinations in mainland Europe, The Channel Islands and Republic of Ireland. The delivery time is 2-6 working days. If this option is not shown at checkout then unfortunately we are unable to delivery to the country you have selected for your delivery address.
For UK destinations, flammable goods can only be sent via road courier and not Royal Mail.
Wet Products - Royal Mail Restriction
Please note, that under no circumstances can wet products like shampoos and conditioners be sent via Royal Mail.
UK Only Products
Pureology and Redken products cannot be delivered outside of the UK at all.